---
title: "Services ‹ CRM Training and Coaching :: Vanessa Hunt"
description: "Services ‹ CRM Training and Coaching :: Vanessa Hunt"
---

### We develop your team to deliver CRM training

# TRAIN THE TRAINER

One of the most effective ways to embed learning and change in an organisation is to have your own employees deliver training. This is a cost-effective method of delivering training across multiple regions or countries. It also ensures that you have a team of skilled Super Users who can champion user adoption of your CRM. 

## Your internal trainers need facilitation skills

Whilst most employees are comfortable presenting, training users to use a new CRM system requires excellent facilitation skills. We can **upskill your designated employees** with the necessary facilitation and presentation skills, to help ensure they are **confident** and able to deliver effective CRM training. We cover key topics such as classroom management and facilitation skills, and include practice sessions and teach-backs as preparation.

## Your internal trainers need CRM knowledge and skills 

Your designated employees need advanced technical knowledge and skills to deliver your CRM training. We build a comprehensive training programme to ensure that they clearly understand the business processes and functionality that your End Users need to follow. We also ensure that they can **troubleshoot** common problems and have an adequate understanding of the administration of the selected CRM system, to help **support users**.