Blending tech & creativity for more focused, rewarding relationships
Finding time for training is never easy for any organisation. We'll design training to suit your business requirements and constraints.
Your training approach is better when blended
If you're introducing significant change into your business, we're likely to recommend that your core training content is delivered via Instructor Led Training (ILT). However, we also appreciate that there's a place for eLearning in large-scale implementations. Wherever practical, we use a blended learning approach, so that you benefit from the combined strengths of each delivery method: Instructor Led Training, Virtual Training and eLearning.
When we design a training approach for your business, we consider the value and practicality of each of the three delivery methods:
Where Instructor Led Training is part of the mix, we consider whether it's appropriate for us to deliver all your End User Training for you or whether a Train The Trainer (TTT) approach is more fitting. If TTT is feasible, we upskill your trainers to deliver End User training themselves.
Build in senior sponsorshop from the start
We ensure that sponsorship from your management team is incorporated into our training design. Depending on the way the training is delivered, this might be in the form of a short introduction or video by those sponsoring the project. Or ideally, an in-person introduction at the beginning and end of a training course. Of course, the participation of your senior managers in the training programme is also heavily encouraged.
Provide training that is just-enough-for-now
Experience has shown us that short, modular, just-enough-for-now training is best. Brief, regular training sessions help build users' confidence in the new system gradually, ensuring that user adoption is high. We also suggest the use of scheduled, drop-in surgeries wherever possible, but especially when eLearning is the primary delivery method. These drop-in surgeries are managed learning environments, where users can practice their newly acquired skills, with the assistance of a trainer or coach.
Support users with floorwalking and online support
Providing training before the launch of a new system is a key factor to success. But you should also factor in support during the launch and following the first days of implementation. You probably already have an IT support structure in place for Business As Usual (BAU), but you'll need to ensure that these teams are strengthened during the first weeks of the new system launch.
Review the success of your training
Training design includes designing how you'll evaluate your training. We can use your existing evaluation methods or develop training surveys for you.