Blog

Today was the launch of this new website. It was a gentle launch...

I first wanted to get a little feedback from trusted friends and family members before sharing the news with a little more noise.

Write so your mother understands

In spite of my efforts to use clear, simple language throughout the site, the first thing my mum asked me on the phone this evening was:

What's CRM?

It reminded me that whenever we communicate, our goal should be to write clearly enough that our mother understands. Yes, I use the Hemingway app to check that I haven't used too many adverbs or long sentences. I check that my 'readability' score is grade 7 or 8. I take care not to use too many abbreviations or acronyms. And I was tickled by Eats, shoots and leaves by Lynn Truss. But should I really assume that everyone knows what CRM means?

I already believe that ‘less is more’ in many areas of life, but I’m really starting to believe that this applies to End User training these days too.

Ad hoc online learning is the norm

If you don’t know how to do something, the odds are that the first thing you do is google it. This might lead you to a recording on You Tube. Or maybe you’ll find an article on Twitter, which just gives you enough information to get going. We live in a world where information is so easy to come by, that the days of having to research things in a library or wait to buy a book from a bookshop are long gone (I may be showing my age here!)